FAQ

To be fair to all our customers, we do not offer rush service for custom orders.

Expedited shipping upgrades can be purchased during checkout by selecting your preferred shipping option.

We're proudly located in Collingwood, Ontario Canada and make all our covers by hand, right here in our studio.

We ship throughout Canada, the USA, Australia, the UK, and most countries outside the EU. 

We are currently unable to ship to the EU due to complex (and expensive) GPSR and packaging regulations. We are working on this and hope to be able to ship to select EU countries soon.

We offer free shipping on orders over $100, worldwide. For orders under $100, shipping charges will be calculated at checkout once you have entered your shipping address. 

A shipping confirmation will be emailed to you as soon as your order is shipped. If the shipping method selected during checkout includes tracking, the tracking link will be included with your shipping confirmation email. Exact shipping times depend on the shipping service selected and the shipping destination.

Custom headcovers typically take 2-4 weeks to ship (see the banner at the top of our website for current lead times). If you placed your order recently but haven't received a shipping confirmation, your order may still be in production. If it has been more than 4 weeks with no shipping confirmation, be sure to check your spam.

If there is any issue with your shipping confirmation or tracking details, please reach out to us using our contact form or by replying to your order confirmation email.

All US duties and tariffs will be applied during the checkout process. The price you pay at checkout is your landed total - you will not be charged any additional fees on delivery.

Orders shipped outside of Canada and the USA may be subject to import duties, taxes (including VAT), and handling fees once they arrive in the destination country. Duties and fees vary depending on the destination country. Your local postal service or courier may also charge small processing fee.

If you are concerned about VAT/import charges, you may wish to order via our Etsy store. Etsy collects these fees up front, so no additional fees are charged on delivery.

Collingwood Golf Co does control or collect these fees at checkout, and we are unable to predict the exact amount. If you have questions, we recommend contacting your local customs office for more information.

By placing an order, you agree to pay any applicable import fees. If a package is refused due to unpaid duties or taxes, the original shipping costs may not be refundable.

For orders on our website, sales taxes may or may not apply, depending on your delivery location.

Purchases completed through our Etsy shop will always include sales tax since they are processed through the Etsy payment system.

Like any quality material, wool items require some care to keep them looking their best. Read our blog post on caring for your covers for some simple tips to help you keep your wool covers in top shape.

We also include a helpful care card with every order.

Sure! If you're looking for something specific that you can't find on our website, we'd be happy to work with you to create your perfect headcover. 

Use our custom quote form to send us details about what you're looking for. We'll get back to you with any questions we have an a quote as soon as we can.

When requesting a custom item, include as much specific detail as possible about the design you would like.

Please note that custom orders are final sale.

If your headcover arrives damaged or defective, please contact us so we can make it right.

If your headcover becomes damaged after some use, we may be able to repair it. Please contact us with the details (photos are helpful) and we can confirm if a repair is possible and provide a quote.

Like any quality material, wool items require some care to keep them looking their best. Be sure to read our blog post on how to care for your covers.

Sure! An additional 2" of length can be added for $5 per cover. Please contact us and we'll set up a custom order for you.

We do not recommend increasing the cover length more than 2".

We would be happy to provide a wholesale quote for customers interested in ordering 20+ headcovers. 

Please keep in mind that since our core business is selling direct to customers and we are a small shop creating bespoke items, we are not able to provide steep wholesale discounts.

At this time, we are not able to provide embroidery directly on the headcovers. 

As an alternative, we can source embroidered patches that can be applied to our headcovers with a minimum order of 10 covers. Please use our custom order form to enquire.

Please see our handy size chart for a visual comparison.

Sizes may vary slightly due to the natural materials and handmade nature of our headcovers.

We can adjust the cover length and/or pompom/tassel size on request. Additional fees may apply; please contact us for more details.

An exact lifespan is hard to predict, as it will depend on the amount of use, environmental conditions, etc. However, when properly cared for, our knit headcovers should last for years.

Please refer to our care instructions to ensue you get the most out of your knit headcovers.